Our vendors’ services are an extension of our own, and so we adhere to rigorous guidelines when choosing handling vendors around the world. We coordinate with our vendors to enforce our standard service level agreements and apply procedures followed by top-rated handling companies internationally.
We only work with vendors who have an established business, are legally licensed and authorized, and who have a track record in safety and exceptional customer service. To ensure that this level of service continues, we inspect, monitor, and evaluate their services as well as their execution. Our clients’ feedback on their services are promptly shared with them to make sure all remarks are taken into consideration. We maintain close relationships with airports, civil aviation authorities, air navigation service providers, airlines, and aircraft and spare parts manufacturers to ensure and maintain the best services possible. We address their concerns and work with them to devise strategies that improve our services and facilitate the permit approval process for the aviation authorities.